COMPETITION TERMS AND CONDITIONS CAN BE FOUND HERE
The following Terms and Conditions apply to all transactions on this website. Please read carefully if there is anything that is not understood, please contact us. The Terms & Conditions do not affect your statutory rights.We reserve the right to change these terms and conditions at any given time. Any changes, or amendments will commence and be effective on the date they are amended online. You will be asked to read and accept the terms and conditions each and every time you place an order.
You will have an opportunity to review your basket prior to checking out and payment. After you checkout an order and Order number will be emailed with details of the products you have ordered. Please note that this e-mail is an acknowledgement, not acceptance of your order. Orders are only accepted upon Dispatch by ourselves.If payment is declined for any reason, we will contact you to advise.
PRICES AND PAYMENT
All prices and charges listed on this site are in UK pounds. VAT prices are displayed, delivery charges are excluded in item costs and will be added upon checkout.
The total of your order will be the price of the items you order plus any delivery charge. All these will be set out clearly in your Shopping Basket before you submit and complete your order.
All Prices, Sales or offers are always subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
If we discover an error or mistake in the price or the item description of a item you have ordered, we will advise you and ask whether you wish to continue with your order or cancel it.
Pictures are for illustration only, however we try to maintain photos of current products at all times.
For delivery items we accept payment by Mastercard, Visa, Delta and Switch. Payment is deducted when we process your order.
Delivery must be to an address in the United Kingdom or Ireland.
For the Channel Islands, the Isle of Man and the Scottish islands, please contact us for a quote
For International Deliveries outside of the UK and Ireland, please contact us for a delivery quote.
All deliveries must be signed for.
Our Delivery charge depends on the weight of your items purchased.. When you add products to your Delivery Shopping Basket, the appropriate standard delivery charge will be added automatically. If you add additional items, please double check the charge by clicking “Update”.Most products are delivered either by courier or by post, depending on their size and value. Very occasionally different products in the same order may be delivered separately. Items sent by courier are dispatched within 2 working days, and delivered within 48hours from dispatch. Smaller items may be posted via Royal Mail.
Sometimes delivery times may be affected by factors beyond our control, i.e. weather, or strikes, and therefore they cannot be guaranteed. We will try to advise you on any delayed deliveries.
Cancellations and Returns
If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 21 full days after delivery by contacting us via email or phone.
Your product must be complete, unused and in ‘as new’ condition (e.g. if you have opened the box or container to examine the item you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. Any ‘Free Gifts’ received with the product must also be returned. You will receive a full refund (excluding return Delivery charges, unless faulty).
RETURN OF FAULTY GOODS
The following are guidelines for all goods ordered for delivery. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt exchange or refund. General Wear and tear is to be expected with goods. We will always offer you the choice of an exchange or refund if the fault occurs within 21 days of delivery. To qualify for a refund or exchange the product must be:-
in otherwise in ‘as-new’ condition;
complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. foods etc) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery charges. Replacement goods are sent by standard delivery only.
We are happy to exchange or refund any item returned in a saleable condition and in it's original packaging within 21 days from receipt of delivery.
In this instance, please send an email to email@example.com, quoting your order reference and details of your return.
Please note that unless an item is faulty or damaged, the cost of the return will be at the customers expense. If you require an exchange, additional postage charges may be incurred. We can collect a damaged parcel at your request for the standard shipping fee of £8.00 per parcel, which will need to be paid prior to collection.
ALL DAMAGED ITEMS MUST BE REPORTED TO US WITHIN 48 HOURS OF DELIVERY. Our Courier has a strict policy for damaged items claims. We will need the following before a claim for damage can be made.
External photos of Box, damage to box, and photo of Dispatch Label, Photo of damaged goods.
Internal Photo - Photograph of damaged item in the box, images of internal packing.
If you require any further information, please use our contact form or call our helpline on 0330 1133255 and a member of our team will be happy to help.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
This Website We, our company and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.