We are happy to exchange or refund any item returned in a saleable condition and in it's original packaging within 21 days from receipt of delivery.
In this instance, please send an email to firstname.lastname@example.org quoting your order reference and details of your return.
Please note that unless an item is faulty or damaged, the cost of the return will be at the customers expense. If you require an exchange, additional postage charges may be incurred. We can collect a damaged parcel at your request for the standard shipping fee of £8.00 per parcel, which will need to be paid prior to collection.
Once a return has been set up with a member of our team, please send the item along with a copy of your original invoice to:
Endon Quarry, Windmill Lane, Bollington, Macclesfield, SK10 5AZ
ALL DAMAGES MUST BE REPORTED TO US WITHIN 48 HOURS OF DELIVERY. Our Courier has a strict policy for damaged items claims. We will need the following before a claim for damage can be made.
External photos of Box, damage to box, and photo of Dispatch Label, Photo of damaged goods.
Internal Photo - Photograph of damaged item in the box, images of internal packing.
If you require any further information, please use our contact form or call our helpline on 0330 1133255 and a member of our team will be happy to help.
Any missed items from your order must be reported to us within 48 hours of delivery, after this time, we may be unable to replace the items.