Terms and Conditions
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We deliver your order right away. We will normally dispatch your order to you in 3 business days. International orders are generally despatched in under 5 days. Items may take up to 3 to 5 days to arrive through the postal service.
If your item is not in stock, we will email you before deciding how to proceed.
You may cancel your order without charge providing we are notified (and we acknowledge the notification) at any time up to the time of despatch. Thereafter, delivery charges will need to be applied. Carriage charges falso apply to goods returned which are not faulty but which the customer wishes to either exchange or seek a refund.
Taxable items have 20.00% VAT (sales tax) added for all customers in the EU.
Any credit card details you entered are transmitted over a secure (SSL) link and stored using 128-bit encryption.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm This gives customers the right to cancel any order within 7 working days. In this event a full refund for the items will be given but the cost of returning the goods must be paid by the customer unless they are faulty.
If you need to reach us, please use the Contact us link on the store page.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We reserve the right to refuse orders where the item or items have been wrongly priced. We also reserve the right to refuse orders where the item or items have been incorrectly displayed or described.
